FAQ
Frequently Asked Questions
How does the money-back guarantee work?
Sign up, choose your plan, and start using MyProtektor with full access to all features. If you're not satisfied within 14 days, contact us for a full refund — no questions asked.
What happens after I subscribe?
Your subscription renews automatically each billing cycle. You can upgrade, downgrade, or cancel anytime from your dashboard. If you cancel, your access continues until the end of your current billing period.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely through Stripe.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Go to Settings → Subscription in your dashboard and click "Manage Subscription" to access the billing portal where you can cancel or modify your plan.
Where can I find my invoices?
All invoices are available in the Stripe billing portal. Go to Settings → Subscription and click "Manage Subscription" to view and download all your past invoices.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. Go to Settings → Subscription to see available plans and switch instantly. Upgrades are prorated, and downgrades take effect at your next billing cycle.
Can civilians use the panic button?
Yes! Civilians can trigger panic alerts through the MyProtektor mobile app. Their alerts go directly to your control room, where your team verifies and responds. This creates an additional revenue stream while expanding panic alert access for your PSIRA-licensed security company's existing client base.
Does it work on all devices?
MyProtektor is fully optimized for Android and iOS smartphones and tablets. You can also access the web dashboard on any desktop browser.
How does QR patrol verification work?
Security guards scan QR codes at patrol checkpoints using the mobile app. Each scan is timestamped and GPS-verified, creating a transparent and tamper-proof patrol record that clients can view in real-time.
Is my data secure with MyProtektor?
We take data security seriously. MyProtektor uses AES-256 encryption, secure authentication, and all data is stored on secure cloud infrastructure with industry-standard security. We design our systems with South African privacy requirements in mind and continuously work to protect your organization's sensitive information.
How do I get support?
You can reach our support team via email at info@myprotektor.co.za or through the contact form on our website. We typically respond within 24 hours on business days.
Do you offer training for my team?
Yes! We provide onboarding support and documentation to help your team get started quickly. For larger deployments, we can arrange personalized training sessions. Contact us to discuss your needs.